Associate Director, Strategy & Operations

Melbourne or Sydney
Apply Now

About FrankieOne

The onboarding experience for a bank, crypto company or telco has historically been painful for all parties involved. This is a MASSIVE global problem and FrankieOne is on a mission to rebuild the identity infrastructure to change this!

FrankieOne is a VC backed, product lead, global fintech that has connected over 300+ global identity and fraud providers into a single platform allowing us to provide a single unified view, single unified API and one damn fine onboarding experience.

Little FrankieOne is only 2 years old and already our infrastructure powers tier 1 banks, global BNPL players, the majority of Neobanks in Australia and some of the fastest growing fintechs in the world.

Today we are in 46 countries, though this figure might have changed once I’ve finished this post, we are experiencing exponential growth right now which is creating huge opportunities for talented people in our team to get involved in new and exciting projects. Anyone joining us during this exciting phase will need to be ready to innovate and step outside their comfort zone, everyone in the team has an impact on our success.  

Who we are looking for:

We’re currently recruiting for an Associate Director, Strategy & Operations. It’s a multifaceted and diverse role working across the entire business focusing on delivering the best experience for our clients. The role requires interfacing with clients and understanding their needs to shape a solution through to identifying and resolving internal bottlenecks and process improvements. In this critical leadership role reporting in the CEO, you will work closely with other leaders to deliver commercial success and exceed our global growth targets.

Working in a small start-up team provides a unique opportunity to be able to learn very fast from those around you and help build a team from the ground up.


You have:

  • 5+ years of experience, preferably in a high growth, strategic business environment.
  • Superb analytical and problem solving skills.
  • Strengths in leading multi-disciplinary teams to achieve success.
  • A proactive approach to identifying projects worth investing in.
  • Experience in delivering strategic initiatives across multiple clients.
  • Excellent written and verbal communication and presentation skills.
  • Strong stakeholder management skills.
  • A great sense of humour.
  • Experience working across all aspects of the development lifecycle.
  • Experience working in financial services and a high growth environment is ideal.
  • A passion for solving complex problems and guiding teams to successfully deliver beyond expectations.
  • An energetic approach to life and work.
  • Bachelor’s degree or equivalent.

You will:

  • Work with the leadership team to develop strategy that will enhance growth plans.
  • Identify strategic opportunities within the customer base to enhance user experience.
  • Collaborate across teams to ensure the best outcomes for customers and the business.
  • Create strategic roadmaps and manage critical commercial initiatives to fruition. 


This is a rare opportunity to get into a fast growing fintech at the ground floor and shape the company.

It is an ideal fit for someone who has proven themselves in a multi-disciplinary leadership role in either a startup or a consulting practice.  

 If you are collaborative and thrive on working in a high energy and fast-paced environment, where curiosity and creating beautifully simple solutions to complex problems is at your core, we would love to hear from you.

When you join us:

In your first month, we will give you the full induction so that you understand the company culture and meet all of your cross-functional partners. We will ensure that you have all the tools that you need to be successful. You will also spend quite a bit of this time working with Simon, the CEO so that you have a full understanding of FrankieOne’s mission and vision. 

We will give you a full view of where the key problems are that we need to solve and ask you to build a roadmap and begin tackling the key challenges.  

The team:

You will be reporting to Simon Costello, FrankieOne’s CEO. Simon initially started his career in investment banking though has since successfully founded 3 further startups across Europe (, Asia ( and Australia (, collectively raising over $200m in capital. Simon is a bit of a hippy at heart, rides his bicycle everywhere, lives in the North and his pride and joy is his vegetable patch and wormery.

You’ll be working closely with Aaron Chipper, FrankieOne’s CTO. Aaron has been programming since the age of 7 and has spent the majority of his career either working in or with startups. He spent 20 years building mobile and social payments networks across the globe and was part of the team that sold Fusion Payments to Telstra. When not wrangling 1’s and 0’s, Aaron like to work in his orchard or with his bees.

You’ll also be working closely with Mark Powell, FrankieOne’s CFO/COO. Mark Powell joined FrankieOne as the first employee and has worn many hats as the company has grown over the last 2 years. Before joining, Mark spent 11 years in investment banking roles in Sydney and New York, and brings a breadth of experience across finance, operations and leadership roles.

The benefits:

As an early stage company you’ll witness the company growing in size and value because of your direct impact. We also want you to see the upside in the value you bring and hence offer an attractive equity component to compensation.

We have a flexible work-from-home policy though in the office on Wednesdays and Fridays as a minimum so we can maintain our vibrant office culture. We are based in a high-energy co-sharing office surrounded by lots of other startups and small tech companies. We get to catch up over breakfast on a Tuesday, drinks and cheese, etc on a Friday, and other team events and gatherings. 

We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, or marital, veteran, or disability status.



The full-time role will be based in our Docklands, Melbourne office. As mentioned above, we have a flexible work-from-home policy though we are in the office on Wednesdays and Fridays as a minimum so we can maintain our vibrant office culture and use these days for team collaboration / problem solving.

Our interview process will involve a series of interviews with the senior management team at FrankieOne.

Ready to join the team?

We can analyse your requirements, answer your unique questions, and review ways that Frankie can help you and your organisation.