Making investing rewarding and simple with a seamless onboarding experience
The customer
Founded in 2018, Pearler aims to simplify long-term investing for consumers seeking to achieve financial independence. With rising demand for more choice and flexibility in investing, Pearler has built a platform that offers both individual trading of Australian and US shares and micro-investing that has rapidly gained traction, growing to over 20,000 customers today.
The challenge
- Managing multiple vendors for KYC, AML and biometrics
- Highly manual processes
- Increased automation required for scaling
In their mission to make investing simple and rewarding, Pearler needed their onboarding process to reflect their ethos of simplicity. They also wanted to automate more of their processes to support their fast growing platform, which was being slowed down by highly manual processes to verify their customers.
"As an investing platform, we are all about simplicity and making things easier for our customers, so we were impressed by how FrankieOne could simplify compliance for us. The team at FrankieOne have been exceptional in helping us configure the platform so it works exactly the way we need for our customers and our product with minimal fuss."
The FrankieOne solution
- Simple implementation process
- Uplift in straight through pass rates
- Flexible, future-proof solution built to scale with automated workflows
With FrankieOne, Pearler was able to replace their existing suite of vendors with a single connection to FrankieOne’s platform that provided KYC, AML and biometrics. For KYC, Pearler has benefited from our cascade, which has resulted in an uplift in their straight through pass rate. This means that more customers are able to be verified automatically, reducing the number of manual reviews required. Pearler has also configured automated workflows through the platform which requires additional checks, such as biometrics, from higher risk customers, while maintaining the standard user flow for low risk customers. Enabled by the FrankieOne platform, Pearler has been able to uplift their operational efficiency to supercharge their efforts to make investing simple and rewarding for Australians.
