Our flexible, future-proof solution offers
- Single integration with multiple providers and automated failover
- Significant uplift in KYC match rates
- Improved customer experience with cascade feature
Through FrankieOne, the NZ BNPL was able to quickly integrate with multiple KYC providers using FrankieOne’s unique cascade feature. Customers who ‘failed’ KYC on the first pass could be automatically re-checked against other sources without manual intervention. This customer experience improvement reduced abandonment, operational costs and resulted in customer acquisition cost savings for customers who might have otherwise abandoned the onboarding process.
Customers, particularly younger customers who are drawn to the BNPL model, now expect frictionless and swift digital onboarding from financial service providers. FrankieOne supports growing demand for better customer experience without sacrificing the robust compliance that financial services require.